The Impact of Organizational Effectiveness on Crisis Management from the Standpoint of Supervisory Leadership Working in Jordan Industrial Companies

Abstract

In this paper, the study aims to measure the impact of organizational effectiveness on crisis management at the Jordanian industrial companies, and to identify the level of organizational effectiveness in them. To achieve the
objectives of the study, the study data has been collected through a questionnaire consisting of (42) paragraphs in order to collect the basic data from the study sample that consists of 133 individuals who occupy positions at
Jordanian government industrial institutions amounting to (6) institutions. In light of that data has been collected and analyzed and hypotheses were tested, using the statistical package of Social sciences and humanities (SPSS). The
study found a number of results, on top of which are the following: First, The existence of a direct impact of all dimensions of organizational effectiveness (achievement of goals, the ability of adaption, satisfaction of beneficiaries) on the various stages of crisis management except the maturity stage. The ability of adaptation is considered the most contributive dimension on the explanation of crisis management. Second, there is no impact for all dimensions of organizational effectiveness (achievement of goals, the ability of adaption, and
satisfaction of beneficiaries) on crisis management through the maturity stage. Third, the existence of a moderate approval level for the organizational effectiveness dimensions (achievement of goals, the ability of adaption, satisfaction of beneficiaries). Based on the results of the study, the researcher recommends the following: In the beginning, establishment of a system of indicators to measure the organizational effectiveness that is appropriate for the work or the job the employee in charge of and performance evaluation based on results-based management. After that, Provide qualified and trained human resources to achieve the required organizational effectiveness, confronting crises and dealing with them through the preparation of a special crises database and developing solutions and proposals to deal with crises. Thirdly, Establishment of specialized crisis management that develops appropriate strategies to manage crisis by taking advantage of the experiences of other organizations and draw lessons and lessons learned from previous crises. Finally, assessment and periodic review of crisis management plans and testing them through developing scenarios simulating similar conditions of crisis situations.