Problems and Countermeasures of Tour-Guide Services in Liaoning Province

Dan LIU, Anna YE

Abstract


Tourism of Liaoning Province is developing with a fast speed. High quality services provided by tour guides are necessary for the development of the industry. However, in recent years, the quality and ability of the tour guides in Liaoning Province are both downgrading, and many problems in the process of service are popping up one after another. Therefore, the research into the problems of the tour-guide services in Liaoning Province has great realistic significance.
Key words: Tour-guide service; Satisfaction; Good faith

Keywords


Tour-guide service; Satisfaction; Good faith

References


FAN, Weichun (2011). Analysis of the concept value of tour-guide services. Value Engineering, 30(5), 11.
FENG, Yunyan (2010). Analysis on and countermeasures for the difficulties in promoting the employment and salary systems for tour guides. Journal of Chengdu University, (2), 10.
LI, Ning (2009). Analysis on the Problems Related to Tour-Guide Services in China. Cooperative Economy and Science, (12), 18.
ZHANG, Ji (2010). On the problems and causes of tour-guide services in China. Business Culture, 5(A), 34-35.
ZHANG, Jianrong (2008). The current Situation, Problems And Countermeasures of standardization of Tour-Guide service. Zhejiang Academic Journal, (4), 29.
ZHANG, Qin (2011). Analysis of the importance of Tour-Guide explanation in Tour-Guide Services. Science and Technology Information, (23), 349.




DOI: http://dx.doi.org/10.3968/j.css.1923669720120803.3719

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